/* Pass 18: universal score heat + denser client workspace + quiet header */

/* Header: one status, search, login, refresh. The rest stays available in its own surface. */
#p12KenjiBrand,#p10DemoBadge,#p16HealthChip,#videoBtn,#lastRefresh{display:none!important}
.topbar{height:86px!important;gap:16px!important}
#kenjiTopSearch{width:min(430px,38vw)!important;margin-left:auto!important}
.top-actions{gap:7px!important;margin-left:0!important;align-items:center!important}
#demoModePill{padding:6px 9px!important;font-size:8px!important;letter-spacing:.09em!important;min-width:0!important}
#demoLoginBtn,#refreshBtn{height:38px!important;padding:0 13px!important;border-radius:10px!important;font-size:10px!important;font-weight:800!important}

/* Shared score heat. */
.p18-heat{display:inline-flex;align-items:center;margin-left:4px;font-size:11px;line-height:1;letter-spacing:-2px;vertical-align:1px;white-space:nowrap;filter:saturate(1.08)}
.lead-card .lead-top b .p18-heat,.p15-call-person b .p18-heat{font-size:10px}

/* Calls: roughly 65/35 with a true 3-across ticket rack on wide screens. */
.p15-calls-layout{grid-template-columns:minmax(0,1.9fr) minmax(300px,.95fr)!important;gap:10px!important}
.p15-call-list{grid-template-columns:repeat(3,minmax(0,1fr))!important;gap:8px!important;align-content:start!important;max-height:calc(100vh - 210px)!important;padding-right:4px!important}
.p15-call-ticket{gap:6px!important;padding:8px!important;border-radius:11px!important;min-width:0!important;overflow:hidden!important}
.p15-call-ticket[data-stage-tone]{border-top:4px solid var(--stage)!important;background:linear-gradient(180deg,var(--stage-bg) 0,#fff 58px)!important}
.p15-call-ticket[data-stage-tone].active{box-shadow:0 0 0 2px color-mix(in srgb,var(--stage) 13%,transparent),0 7px 18px rgba(15,23,42,.05)!important}
.p15-call-ticket[data-stage-tone] .p15-call-avatar{background:var(--stage-bg)!important;border-color:color-mix(in srgb,var(--stage) 24%,white)!important;color:var(--stage-ink)!important}
.p15-call-ticket[data-stage-tone] .p15-call-score{background:var(--stage-bg)!important;border-color:var(--stage)!important;color:var(--stage-ink)!important}
.p15-call-top{gap:6px!important}.p15-call-avatar{width:30px!important;height:30px!important;font-size:9px!important}.p15-call-person b{font-size:10px!important}.p15-call-person span{font-size:7.5px!important}.p15-call-score{width:29px!important;height:29px!important;font-size:8px!important}
.p15-call-chip{font-size:6.5px!important;padding:3px 5px!important}.p15-call-chips{gap:3px!important}
.p15-call-meta{gap:4px!important}.p15-call-meta div{padding:5px!important;border-radius:7px!important}.p15-call-meta label{font-size:6px!important}.p15-call-meta span{font-size:7.5px!important}
.p15-call-note{font-size:7.8px!important;line-height:1.3!important}.p15-call-actions{gap:4px!important;padding-top:5px!important}.p15-call-actions button{width:27px!important;height:27px!important;border-radius:7px!important}.p15-call-actions svg{width:12px!important;height:12px!important}

/* Selected client workspace: narrower, sticky, tab-rich. */
.p15-call-detail{top:96px!important;min-height:410px!important;border-radius:12px!important}
.p15-detail-head{padding:10px!important;gap:8px!important}.p15-detail-avatar{width:38px!important;height:38px!important}.p15-detail-title b{font-size:12px!important}.p15-detail-score{width:34px!important;height:34px!important}
.p15-detail-contact{padding:8px 10px!important;gap:5px!important}.p15-detail-contact div{padding:6px!important}.p15-detail-summary{padding:8px 10px!important}.p15-detail-summary p{font-size:8px!important}
.p15-detail-tabs{padding:0 9px!important;overflow-x:auto!important;overscroll-behavior-x:contain;scrollbar-width:thin;white-space:nowrap}
.p15-detail-tabs button{flex:none!important;padding:8px 7px!important;font-size:7.5px!important}
.p15-detail-body{padding:9px 10px!important;max-height:390px!important}

/* Extra client workspace tabs. */
.p18-history-list{display:grid;gap:6px}.p18-history-row{display:grid;grid-template-columns:68px 1fr;gap:7px;padding:7px;border:1px solid #e7ecf2;border-radius:8px;background:#f8fafc}.p18-history-row time{font-size:7px;color:#8290a3}.p18-history-row b{display:block;font-size:8.5px;color:#213047}.p18-history-row span{display:block;font-size:7.5px;color:#6b7890;margin-top:2px;line-height:1.35}
.p18-workflow-card{border:1px solid #e4eaf1;background:linear-gradient(145deg,#fbfdff,#f7fbff);border-radius:10px;padding:10px}.p18-workflow-card h4{margin:0 0 4px;font-size:10px;color:#172033}.p18-workflow-card p{margin:0;color:#6b7890;font-size:8px;line-height:1.45}.p18-workflow-meta{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:5px;margin:8px 0}.p18-workflow-meta div{padding:6px;border:1px solid #e6ebf2;background:#fff;border-radius:8px;min-width:0}.p18-workflow-meta label{display:block;font-size:6.5px;color:#8b97a8;text-transform:uppercase;margin-bottom:3px}.p18-workflow-meta span{display:block;font-size:8px;color:#26354b;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.p18-workflow-actions{display:flex;gap:6px;flex-wrap:wrap;margin-top:8px}.p18-workflow-actions button{height:30px;padding:0 9px;border-radius:8px;border:1px solid #dce4ee;background:#fff;color:#315b8e;font-size:8px;font-weight:800}.p18-note-box{white-space:pre-wrap;font-size:8.5px;line-height:1.5;color:#42526a;background:#fff;border:1px solid #e6ebf2;border-radius:8px;padding:8px;margin-top:7px}

/* Callback tickets: score + heat, while preserving stage band and action deck. */
#view-callbacks .callback-card{padding-right:10px!important}
#view-callbacks .callback-card h4{padding-right:72px!important}
.p18-callback-score{position:absolute;right:10px;top:40px;display:flex;align-items:center;gap:3px;z-index:2}
.p18-callback-score>strong{width:28px;height:28px;border-radius:50%;display:grid;place-items:center;border:1.5px solid var(--stage,#94a3b8);background:var(--stage-bg,#f8fafc);color:var(--stage-ink,#475569);font-size:8px;font-weight:900}
.p18-callback-score .p18-heat{font-size:9px;margin-left:0}

/* Support portraits: deliberately zoomed back from the previous crop. */
#kenjiSupportPill .p12-eila-headshot img{transform:scale(1.16)!important;transform-origin:50% 31%!important}
#kenjiSupportPanel .p12-eila-headshot.large img{transform:scale(1.10)!important;transform-origin:50% 31%!important}

@media(max-width:1500px){.p15-call-list{grid-template-columns:repeat(2,minmax(0,1fr))!important}.p15-calls-layout{grid-template-columns:minmax(0,1.65fr) minmax(300px,.9fr)!important}}
@media(max-width:1180px){.p15-calls-layout{grid-template-columns:1fr!important}.p15-call-list{grid-template-columns:repeat(2,minmax(0,1fr))!important;max-height:none!important}.p15-call-detail{position:relative!important;top:auto!important}.topbar{gap:10px!important}#kenjiTopSearch{width:min(360px,34vw)!important}}
@media(max-width:760px){.p15-call-list{grid-template-columns:1fr!important}.p18-workflow-meta{grid-template-columns:1fr}.topbar{height:auto!important;min-height:86px!important;padding:10px 0!important;flex-wrap:wrap!important}#kenjiTopSearch{order:3;width:100%!important;max-width:none!important}.top-actions{margin-left:auto!important}}